Return & Refund Policy – Waterheal

Waterheal offers a 30-day free return and refund policy to ensure customers can shop with confidence.

Eligibility for Returns

Customers may request a return under the following conditions:

• The return request is made within 30 days after the item is delivered

• The item is unused and in its original condition

• The item is returned in its original packaging when reasonably possible

• Proof of purchase or order confirmation is provided

Return Procedure

1. Contact our customer support team to request return authorization.

2. Our team will review the request and provide instructions for the return.

3. Once the returned item is received and inspected, the refund will be processed.

Refund Processing

Refunds are issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear depending on your bank or payment provider.

Waterheal reserves the right to deny returns that do not meet the eligibility requirements outlined in this policy.